Privacy Policy

Butts on Seats — Privacy Policy

At Butts on Seats, we understand that everyone has the right to privacy, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, hold, use, and disclose your personal details in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect We collect personal information necessary to deliver our products and services. This includes:

  • Contact Enquiries: Your name, email address, phone number, and details regarding your interest in kitchen bench stools, bar stools, office chairs, dining chairs, or commercial furniture.
  • Sales & Orders: Your full name, delivery address, phone number, email address, and billing details required to process transactions, dispatch orders, and issue tax invoices.
  • Payment Details: Payments processed via PayPal or credit/debit card gateways are handled securely by those third-party processors. Butts on Seats does not store financial card credentials. For details on PayPal’s practices, please review PayPal’s Privacy Policy.
  • Technical Data: Information automatically transmitted when visiting our website, including your IP address, browser type, and cookies used to enhance navigation and site performance.
  • Accounting & Transaction Records: Information provided during a sale (such as your name, billing/delivery address, phone number, email address, and order details) is stored in our secure, cloud-based accounting software, Xero, for bookkeeping, order processing, and tax invoicing purposes. Financial details like credit card numbers are processed separately by third-party payment gateways (e.g., PayPal) and are not stored in our accounting system.

2. How We Hold and Protect Your Information We store your personal information electronically in secure databases and hosted server environments. We take reasonable technical and organizational steps—including site encryption and access controls—to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

Overseas Data Storage: We use reputable third-party service providers (such as Shopify, Xero and secure cloud hosting providers) to store customer and transaction records. Some of these service providers may utilize cloud servers located outside of Australia (including in the United States or other international regions). We ensure our providers adhere to strict security and privacy standards.

3. Why We Collect and Use Your Personal Information We collect and use your information for the following primary purposes:

  • Fulfilling and delivering product orders and issuing tax invoices.
  • Responding to your enquiries and providing customer support.
  • Improving our website, user experience, and product offerings.
  • Communicating with you regarding updates or promotions (you may opt out of direct marketing at any time via contact or the unsubscribe link).

4. Disclosure of Personal Information We will never sell, trade, or rent your personal information to third parties. We may disclose personal data strictly on a need-to-know basis to:

  • Third-party service providers essential for business operations (such as delivery/courier services and website hosting providers).
  • Law enforcement or regulatory authorities if required by Australian law.

5. Customer Testimonials & Reviews Any feedback provided to us via email, site messages, or photos may be displayed in the testimonials section of our website. Displayed details are limited to your first name, product purchased, and State/Territory of residence. If you prefer your feedback not to be published, please inform us upon submission or contact us to remove it.

6. Access, Correction, and Complaints

  • Access & Correction: You have the right to request access to the personal information we hold about you or request corrections if it is inaccurate.
  • Complaints: If you believe we have breached your privacy, please contact us with details. We will investigate and respond to your complaint within a reasonable timeframe. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Changes to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon publication on our website.

8. Contact Us If you have any questions, requests to access or correct information, or privacy concerns, please contact us:

  • Website: Contact section at Butts on Seats
  • Phone: (07) 5479 5502